Online Purchases - good and bad experiences
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Re: Online Purchases - good and bad experiences
Postby FLG » Sun Jul 07, 2013 12:23 am
1. No replies to my emails
2. It took 15 days to receive my purchases
3. They sent me the wrong color of shoes
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Re: Buying from Goldcross website
Postby FLG » Sun Jul 07, 2013 1:23 am
If only I had seen this post earlier...marckietan wrote:Just to share my experience buying from the Goldcross website last week. Ordered online for delivery to Sydney on 18th June. 19th June - email from Goldcross saying that one of the items I ordered was unavailable and that it would be refunded. Come 24th of June...no email saying that my order had been shipped so I rung their number.
Very helpful person on the call, apologised for the delay and said he would call back once he had checked on the status of my order. When he came back, he said that one other item was unavailable and that they would need to refund that as well.
all in all...disappointing online experience although the guys who helped on the call was super helpful. However I did have to chase up the order and their online system clearly doesnt reflect real time stock.
I seriously cannot believe that they have such a bad customer service !
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Re: Online Purchases - good and bad experiences
Postby Shpox » Sun Jul 07, 2013 6:17 pm
"We will refund you to the value of your goods, deducting 15AUD from your refund to cover the return journey to the UK. If your goods are faulty, we will not deduct this charge."
My goods are under $50 and not faulty, just unused, so it might cost be about $7.00 to ship them registered via Aus Post to the returns centre. Seems a bit pointless if they're going to subtract another $15.00 to get to the UK. So by the time my goods get to be processed, I've had already lost $22.00.
Does this sound correct? Would it be better if I just send it off to the UK myself?
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Re: Online Purchases - good and bad experiences
Postby santacruzscott » Sun Jul 07, 2013 6:58 pm
Just had to wait till the item got back to the UK till I was refunded the money to my card.
If you are returning an item because you no longer want it , you will always have to pay the return post , regardless of who you bought it off.
If you post it back to the UK Wiggle address it will probably cost close to the $22 anyway.
Worth going in to your local P/O and getting them to give you the cost of post back to the UK , then go with the cheapest option.
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Re: Online Purchases - good and bad experiences
Postby Shpox » Sun Jul 07, 2013 7:09 pm
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Re: Online Purchases - good and bad experiences
Postby santacruzscott » Sun Jul 07, 2013 7:21 pm
They wanted me to send it back , which is fair enough , but it was going to cost $150 for postage
Not worth it , even with them paying for the postage on the replacement.
Oh well just gotta look at how much I have saved over the years buying from O/S , still way ahead.....
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Mon Jul 08, 2013 5:54 pm
if it still new, just sell it locally. should be cheaper then local prices, buyer gets a bargain, you sell something you dont need and hopefully get most if not all your money backShpox wrote:Thanks mate. I'll see how I go. Might be worth to just hold onto the goods seeing as they're about a fitty.
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Re: Online Purchases - good and bad experiences
Postby HAKS » Mon Jul 08, 2013 9:44 pm
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Re: Online Purchases - good and bad experiences
Postby silentbutdeadly » Tue Jul 09, 2013 9:49 am
Fulcrum Quattro CX for $330 delivered - which was at least $70 cheaper than anyone overseas that I could identify. Figured that with the slide in the dollar, things weren't going to get any cheaper so I spent the cash.
Ordered Thursday...delivered Monday into regional Victoria via Star Track. Well done (despite the fact I'm not a fan of using stores that rely on couriers).
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Re: Online Purchases - good and bad experiences
Postby bychosis » Tue Jul 09, 2013 10:59 am
US was reasonable (unlike many others). Item arrived in acceptable time. Only problem was the package wasn't sealed properly and the BB actually fell out on the kitchen table when it arrived home. Luckily it didn't fall out in transit. I emailed them, but no reply (didn't really want one, but they need to know the problem)
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Re: Online Purchases - good and bad experiences
Postby ningnangnong » Tue Jul 09, 2013 11:38 pm
Hot damn! That is an absolute bargain, can't believe I missed it! Could've been had for $169 if you signed up for the newsletter too.jgon286 wrote: I'll make sure to always look at their emails too. The wheelset had already been the best priced by far at $229. The special price was $179.
I'm about to order a couple of jerseys from ProBikeKit (making use of the BNA discount of course) - will report back in the future.
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Re: Online Purchases - good and bad experiences
Postby Ignoto » Wed Jul 10, 2013 9:13 am
Anyway, I've had a Jetblack Z1 bookmarked from bikes.com.au for so long and I called up my local 99Bikes (as they're doing TDF deals) to see if they'd match. I was told sure, just bring in the website and if they do free postage. Rocked up and they honored the price matching which saved me $40 and the clerk told me I must have caught the manager on a good day as general accessories aren't priced matched.
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Re: Online Purchases - good and bad experiences
Postby ozzymac » Wed Jul 10, 2013 9:29 am
Hope you're not in a hurry for them.ningnangnong wrote:Hot damn! That is an absolute bargain, can't believe I missed it! Could've been had for $169 if you signed up for the newsletter too.jgon286 wrote: I'll make sure to always look at their emails too. The wheelset had already been the best priced by far at $229. The special price was $179.
I'm about to order a couple of jerseys from ProBikeKit (making use of the BNA discount of course) - will report back in the future.
I ordered a couple of things from them on the 23rd June and still waiting, they don't seem to be the quickest place to get things from.
Cheers
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Re: Online Purchases - good and bad experiences
Postby dubrat » Wed Jul 10, 2013 9:58 am
Wish I found this thread re Total Cycling before I ordered stuffDan wrote:Dan wrote:bike24 order and Total Yycling order both placed 13/05/13. bike24 arrived today 31/05 - fairly typical 2 weeks for DHL from DE to AU.
Total Cycling order? Only left N.Ireland yesterday - 30/05. All items were stock.
Now 8 June - still no sign of the package from Northern Ireland. Royal Mail mumbled something about it perhaps having been processed for delivery to the destination country.
Order placed 25/05/2013 arrived today Missing the hubs even tho the declaration says they are in the box....
This should be fun....
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Re: Online Purchases - good and bad experiences
Postby jcjordan » Wed Jul 10, 2013 4:49 pm
As much as I may have vowed that I would not use them again there constant emails letting me know of current specials wore me down. Especially when they put CO2 cartridges at $0.99.
Put the order in on the weekend and delivered this a afternoon via express post.
Not as cheap as Wiggle, ProBikeKit or any of the other UK shops for the majority of consumables but sales are worth watching.
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Veni, Vidi, Vespa -- I Came, I Saw, I Rode Home
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Re: Online Purchases - good and bad experiences
Postby rdp_au » Thu Jul 11, 2013 10:09 am
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Re: Online Purchases - good and bad experiences
Postby rdp_au » Thu Jul 11, 2013 10:12 am
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Re: Online Purchases - good and bad experiences
Postby Summernight » Thu Jul 11, 2013 10:32 am
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Re: Online Purchases - good and bad experiences
Postby jacks1071 » Thu Jul 11, 2013 11:14 am
Thank-you for your kind comment!Summernight wrote:Good experience with Pro-Lite Australia - bought a set of wheels online on last Thursday afternoon, Dean calls me up to get payment details, processes the payment and the wheels are in my hands on Tuesday. Very happy about that.
What I really want to know though is did you set a PB on your way to work this morning??
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Re: Online Purchases - good and bad experiences
Postby Summernight » Thu Jul 11, 2013 1:00 pm
Well, it felt much smoother and average speed was faster than most of my recent commutes when moving but I got slowed down by traffic lights so the trip was about the same as usual. It was easier to get up to a nice speed too. Not a PB though as the traffic lights ruined the run.jacks1071 wrote:What I really want to know though is did you set a PB on your way to work this morning??
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Re: Online Purchases - good and bad experiences
Postby Boognoss » Fri Jul 12, 2013 10:38 am
Placed an order on Friday 5th July. Usually I'll see movement within 24 hours even on weekends, particularly when I fork out for the DHL delivery charge.
Didn't see anything for a few days so sent a note on Monday asking what the holdup was. Receive a note back overnight apologising and saying that one of the items was slow to transfer from one warehouse to another, and unprompted my DHL charge was refunded.
During Monday evening/Tuesday morning as well, the package shipped and I've just received it this morning (Friday 12th July). I reckon that's pretty good service (and in time to upgrade the parts on my roadie this weekend ).
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Re: Online Purchases - good and bad experiences
Postby Ross » Fri Jul 12, 2013 12:35 pm
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Re: Online Purchases - good and bad experiences
Postby boss » Fri Jul 12, 2013 2:33 pm
Ordered + dispatched on Wednesday 3/7. Used priority delivery. Arrived morning 12/7.
Ordered + dispatched on Tuesday 9/7 (ordered about 5pm Aus time, dispatched close to midnight). Used the tracked courier option. Arrived arvo 12/7.
And placed an order with Torpedo 7 Friday 5/7 about 3pm. Wasn't shipped till Monday 8/7 and hasn't arrived as yet.
As an aside, I find it surprising that shops like CE and Torpedo 7 manage to stay afloat with such slow shipping. I only went with T7 because they had an obscure/discontinued item in stock (30 foot Kryptonite cable)... if I could have got it at any of the half a dozen other shops that I usually use, I would have.
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Re: Online Purchases - good and bad experiences
Postby LM324 » Fri Jul 12, 2013 8:36 pm
Wait... isn't that good? Since it is over the weekend that is essentially next day dispatch. Considering that it has to go from their warehouse, to the airport flown to Australia and then through aus post to get to you it isn't that slow (yet), it will probably arrive at your place soon.boss wrote: And placed an order with Torpedo 7 Friday 5/7 about 3pm. Wasn't shipped till Monday 8/7 and hasn't arrived as yet.
As an aside, I find it surprising that shops like CE and Torpedo 7 manage to stay afloat with such slow shipping. I only went with T7 because they had an obscure/discontinued item in stock (30 foot Kryptonite cable)... if I could have got it at any of the half a dozen other shops that I usually use, I would have.
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Re: Online Purchases - good and bad experiences
Postby ozzymac » Wed Jul 17, 2013 12:10 pm
Question : Where are they located?
I thought England.
Parcel was sent from Sweden.
Cheers
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