Watching shoppers snap and walk out (SMH)
- AUbicycles
- Site Admin
- Posts: 15590
- Joined: Tue Aug 23, 2005 2:14 am
- Location: Sydney & Frankfurt
- Contact:
Re: Watching shoppers snap and walk out (SMH)
Postby AUbicycles » Mon Jul 15, 2013 7:17 pm
Regarding Suppliers - I think it is unfair to point the finger at wholesalers alone. Echelon was given as an example and if you have a look you will recognise that they are infact quite young and not riding on a pre-internet legacy.
I find that when people point the finger they first lay blame on the retailer. After they understand the margins and costs of business they then point the finger at the wholesalers. I would argue that you can't stop there - you have to continue and look at the brands themselves because if a brand is selling an item so that it is cheaper than a retailer and sometimes even the wholesaler can purchase - then the pricing and supply chain is managed by the brands.
What may work for the brands (shifting large quantities) and the customers (access to cheaper gear) then impacts on the wholesalers and the retailers. Sometimes wholesalers will complain about customers who don't buy local and about the unfair marketplace and bad practices of the big online retailers, though very rarely do I hear complaints from wholesalers about the brands they stock who are creating additional competition for wholesalers and retailers in Australia and globally.
On Australian pricing, I will note that I understand the different overheads of online retailers compared with local wholesalers - and simply being this country, Australia with its currency exchange rates, higher costs of business (wages, rent, admin, etc) and lower ordering volumes has created natural competitors as the world market opens - but Aussie businesses are still competiting successfully.
- il padrone
- Posts: 22931
- Joined: Mon Apr 07, 2008 11:57 pm
- Location: Heading for home.
Re: Watching shoppers snap and walk out (SMH)
Postby il padrone » Mon Jul 15, 2013 7:22 pm
Last time I checked it was quite legal, and ethical, to make purchase choices from overseas stores, even overseas on-line web-sitesAUbicycles wrote:SMH wrote:Bill Gordin can spot a ''price checker'' fairly easily these days, a customer who roams his bike shop not looking to buy but rather trawling for prices to compare with rapacious overseas online websites.
"An unjustified and unethical imposition on a healthy activity."
- trailgumby
- Posts: 15469
- Joined: Sat Jan 03, 2009 5:30 pm
- Location: Northern Beaches, Sydney
- Contact:
Re: Watching shoppers snap and walk out (SMH)
Postby trailgumby » Mon Jul 15, 2013 8:19 pm
So genuine mistakes are allowed for.
-
- Posts: 3056
- Joined: Tue Jan 05, 2010 2:54 pm
Re: Watching shoppers snap and walk out (SMH)
Postby zero » Mon Jul 15, 2013 8:25 pm
- im_no_pro
- Super Mod
- Posts: 6029
- Joined: Thu Oct 23, 2008 10:29 pm
- Location: Geelong
Re: Watching shoppers snap and walk out (SMH)
Postby im_no_pro » Mon Jul 15, 2013 9:14 pm
Bait advertising is also illegal.trailgumby wrote:An advertised price is an "invitation to treat". It isn't binding. However misleading and deceptive conduct is illegal under consumer law.
So genuine mistakes are allowed for.
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
- Red Rider
- Posts: 1024
- Joined: Sun Jan 23, 2011 5:44 pm
- Location: Perth
Re: Watching shoppers snap and walk out (SMH)
Postby Red Rider » Tue Jul 16, 2013 11:11 am
Good call. It still happens a lot though, but a business model that relies on it will not last for too long.Calvin27 wrote:Retailers need to know the days of impulse uninformed buying are long gone.
Rapacious is quite a strong term to be using, saying that online shops are aggressively greedy is not fair. They are out there trying to make a quid legally like any other bike shop.
- Summernight
- Posts: 2073
- Joined: Mon Oct 08, 2012 3:40 pm
- Location: Melbourne
Re: Watching shoppers snap and walk out (SMH)
Postby Summernight » Tue Jul 16, 2013 11:30 am
Agreed. I would have thought that any bricks and mortar store should be hightailing it to create an online presence that complements their physical presence and that is on par with the online retailers in terms of product choice and ease of use (or as they have termed it above, their being 'aggressively greedy').Red Rider wrote:Rapacious is quite a strong term to be using, saying that online shops are aggressively greedy is not fair. They are out there trying to make a quid legally like any other bike shop.
I, as a consumer, want to see what stock you have through your online website, in which physical store (if any) and at what price, with the ability to buy online if I feel like it. If I don't know what you stock I won't make the effort to head to your store over another store that may be closer or has a better online presence or range. If I see that a B&M store stocks a particular brand that I want, I'll make the effort to go to that store to purchase the item. If you don't advertise through your online store that you stock something I want, why would I bother heading into your physical store?
-
- Posts: 375
- Joined: Mon Aug 22, 2011 7:02 pm
Re: Watching shoppers snap and walk out (SMH)
Postby tubby74 » Tue Jul 16, 2013 11:49 am
-
- Posts: 1094
- Joined: Sat Nov 08, 2008 3:58 pm
Re: Watching shoppers snap and walk out (SMH)
Postby jcjordan » Tue Jul 16, 2013 12:25 pm
Cell, Bicycle Express and the like can not compete on price. When I can buy my tires, tubes and other components at half or less than here in Australia there is no competition. Even if the Australian retailers can get in my hands in half the time 99% I have the time to wait.
The LBS can compete on the service and services side of the equation. They can provide advice on what and we're to buy and then help you maintain it.
Sent from my GT-I9305T using Tapatalk 4 Beta
Veni, Vidi, Vespa -- I Came, I Saw, I Rode Home
-
- Posts: 3
- Joined: Wed Nov 21, 2012 11:40 am
Re: Watching shoppers snap and walk out (SMH)
Postby bcj » Tue Jul 16, 2013 12:32 pm
The ones that have poor service or give you attitude (surprisingly still alot) will struggle and blame customers and suppliers. The ones that raise the bar with their service and workshops will prosper and flourish. At my LBS I am happy to often pay 10 - 20% more to have everything working smoothly, communicate any problems and support a local enterprise that engages well with the community supporting junior cycling and other initiatives as an example.
-
- Posts: 17
- Joined: Sat Jul 28, 2012 7:59 pm
Re: Watching shoppers snap and walk out (SMH)
Postby delazy » Tue Jul 16, 2013 12:39 pm
I've even had customers standing at the counter checking pricing elsewhere prior to paying for the goods (leaving me waiting 10mins to actually finish the transaction)...
- RonK
- Posts: 11508
- Joined: Mon Aug 24, 2009 2:08 pm
- Location: If you need to know, ask me
- Contact:
Re: Watching shoppers snap and walk out (SMH)
Postby RonK » Tue Jul 16, 2013 12:57 pm
Fancy that! Inconsiderate customers keeping a salesperson waiting...how dare they!delazy wrote:I've even had customers standing at the counter checking pricing elsewhere prior to paying for the goods (leaving me waiting 10mins to actually finish the transaction)...
- VRE
- Posts: 582
- Joined: Fri Aug 24, 2012 9:14 am
- Location: Ringwood North, VIC, Australia
Re: Watching shoppers snap and walk out (SMH)
Postby VRE » Tue Jul 16, 2013 12:58 pm
So can cycling forums .jcjordan wrote:The LBS can compete on the service and services side of the equation. They can provide advice on what and we're to buy and then help you maintain it.
-
- Posts: 1094
- Joined: Sat Nov 08, 2008 3:58 pm
Re: Watching shoppers snap and walk out (SMH)
Postby jcjordan » Tue Jul 16, 2013 1:01 pm
True but I think that most new people to the joys of cycling have not found forums like this one.VRE wrote:So can cycling forums .jcjordan wrote:The LBS can compete on the service and services side of the equation. They can provide advice on what and we're to buy and then help you maintain it.
Sent from my GT-I9305T using Tapatalk 4 Beta
Veni, Vidi, Vespa -- I Came, I Saw, I Rode Home
- VRE
- Posts: 582
- Joined: Fri Aug 24, 2012 9:14 am
- Location: Ringwood North, VIC, Australia
Re: Watching shoppers snap and walk out (SMH)
Postby VRE » Tue Jul 16, 2013 2:01 pm
Perhaps, and perhaps not. All it takes is some knowledge of using the Internet, and the assumption (a fair one, I think) that somewhere on the Internet, there is at least one forum for every activity. It's the first place I look when I need technical advice regarding bicycles, because I know that advice from bike shops quite often comes with a price tag.jcjordan wrote:True but I think that most new people to the joys of cycling have not found forums like this one.VRE wrote:So can cycling forums .jcjordan wrote:The LBS can compete on the service and services side of the equation. They can provide advice on what and we're to buy and then help you maintain it.
-
- Posts: 528
- Joined: Thu Mar 21, 2013 11:57 am
- Location: The Dandenongs
Re: Watching shoppers snap and walk out (SMH)
Postby djw47 » Tue Jul 16, 2013 2:45 pm
-
- Posts: 1192
- Joined: Tue Jul 01, 2008 4:01 pm
- Location: Bass Hill, NSW
Re: Watching shoppers snap and walk out (SMH)
Postby r2160 » Tue Jul 16, 2013 2:59 pm
go figure
cheers
Glenn
"Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever" Lance Armstrong
-
- Posts: 4
- Joined: Sat Jun 29, 2013 3:10 pm
Re: Watching shoppers snap and walk out (SMH)
Postby alburycycling » Tue Jul 16, 2013 6:39 pm
jcjordan wrote:True but I think that most new people to the joys of cycling have not found forums like this one.VRE wrote:So can cycling forums .jcjordan wrote:The LBS can compete on the service and services side of the equation. They can provide advice on what and we're to buy and then help you maintain it.
Sent from my GT-I9305T using Tapatalk 4 Beta
Can't agree with that statement. I was reading this forum for a month before I decided to buy my bike.
I was trying to glean as much information as I could before buying to ensure I got the right equipment.
For me, it was a major buying decision, so I lurked quietly learning what I could.
I imagine there are quite a few like me doing that.
-
- Posts: 148
- Joined: Fri Jan 18, 2013 4:54 pm
- Location: Sydney
Re: Watching shoppers snap and walk out (SMH)
Postby Coolabah » Tue Jul 16, 2013 6:42 pm
Yeh.. I know you are trying to be funny but can I just say that , regardless of the situation that is just plain rude behaviour.RonK wrote:Fancy that! Inconsiderate customers keeping a salesperson waiting...how dare they!delazy wrote:I've even had customers standing at the counter checking pricing elsewhere prior to paying for the goods (leaving me waiting 10mins to actually finish the transaction)...
- I could stand at the checkout counter of my local supermarket talking on my phone whilst keeping all the other customers behind waiting...
- I could turn up to your place of work and do the same...
- I could stand on the bottom step of the city bus and also do the same ...
how dare me you might say ? CORRECT !!!!
- il padrone
- Posts: 22931
- Joined: Mon Apr 07, 2008 11:57 pm
- Location: Heading for home.
Re: Watching shoppers snap and walk out (SMH)
Postby il padrone » Tue Jul 16, 2013 6:50 pm
"An unjustified and unethical imposition on a healthy activity."
-
- Posts: 148
- Joined: Fri Jan 18, 2013 4:54 pm
- Location: Sydney
Re: Watching shoppers snap and walk out (SMH)
Postby Coolabah » Tue Jul 16, 2013 7:37 pm
yep. Be careful what you ask for....il padrone wrote:I've been looking for some components at my LBS (a very good one BTW) and he has checked prices for me on-line, from his distributors and then come to the conclusion that I would be better hunting for the item on the net myself. This is a store giving good, unbiased buying advice, the height of service.
... as you will surely get it !!
Cheap prices online !! (yay !!)
quick delivery from online shop (yay !!)
my bike is broken , oh good I'll head on down to my local bike shop...
... oh , wait there are no longer any bike shops in Australia as they could not compete with the online shops ???
(yay !!) .... wait ... hang on a minute .... Say What ????
-
- Posts: 1094
- Joined: Sat Nov 08, 2008 3:58 pm
Re: Watching shoppers snap and walk out (SMH)
Postby jcjordan » Tue Jul 16, 2013 7:42 pm
There will be shops, just not as we currently know them.Coolabah wrote:yep. Be careful what you ask for....il padrone wrote:I've been looking for some components at my LBS (a very good one BTW) and he has checked prices for me on-line, from his distributors and then come to the conclusion that I would be better hunting for the item on the net myself. This is a store giving good, unbiased buying advice, the height of service.
... as you will surely get it !!
Cheap prices online !! (yay !!)
quick delivery from online shop (yay !!)
my bike is broken , oh good I'll head on down to my local bike shop...
... oh , wait there are no longer any bike shops in Australia as they could not compete with the online shops ???
(yay !!) .... wait ... hang on a minute .... WT? ????
We will see more of the mechanic only service centres
Sent from my GT-I9305T using Tapatalk 4 Beta
Veni, Vidi, Vespa -- I Came, I Saw, I Rode Home
- il padrone
- Posts: 22931
- Joined: Mon Apr 07, 2008 11:57 pm
- Location: Heading for home.
Re: Watching shoppers snap and walk out (SMH)
Postby il padrone » Tue Jul 16, 2013 7:47 pm
Drama queen !!Coolabah wrote:yep. Be careful what you ask for....il padrone wrote:I've been looking for some components at my LBS (a very good one BTW) and he has checked prices for me on-line, from his distributors and then come to the conclusion that I would be better hunting for the item on the net myself. This is a store giving good, unbiased buying advice, the height of service.
... as you will surely get it !!
Cheap prices online !! (yay !!)
quick delivery from online shop (yay !!)
my bike is broken , oh good I'll head on down to my local bike shop...
... oh , wait there are no longer any bike shops in Australia as they could not compete with the online shops ???
(yay !!) .... wait ... hang on a minute .... WT? ????
My LBS is a small store, owned by one local bloke. He doesn't have many people perusing the bikes as a rule, but he typically has 2-4 mechanics on deck.
"An unjustified and unethical imposition on a healthy activity."
-
- Posts: 220
- Joined: Mon Jul 15, 2013 11:30 pm
- Location: Melbourne
Re: Watching shoppers snap and walk out (SMH)
Postby tekapo » Tue Jul 16, 2013 7:50 pm
Yep, I think the LBS will just cut back on parts and accessories, and focus on service. You always need someone to sell whole bikes, and you always need mechanics to service the bikes. Online shops will never be able to compete on physical service. Having said that, the number of LBS will probably decrease over time as their "market" is smaller without the parts and accessories. But the good ones will be around no matter what.jcjordan wrote:There will be shops, just not as we currently know them.Coolabah wrote:... oh , wait there are no longer any bike shops in Australia as they could not compete with the online shops ???il padrone wrote:I've been looking for some components at my LBS (a very good one BTW) and he has checked prices for me on-line, from his distributors and then come to the conclusion that I would be better hunting for the item on the net myself. This is a store giving good, unbiased buying advice, the height of service.
(yay !!) .... wait ... hang on a minute .... WT? ????
We will see more of the mechanic only service centres
Sent from my GT-I9305T using Tapatalk 4 Beta
-
- Posts: 148
- Joined: Fri Jan 18, 2013 4:54 pm
- Location: Sydney
Re: Watching shoppers snap and walk out (SMH)
Postby Coolabah » Tue Jul 16, 2013 7:59 pm
good post... I think you might be right.jcjordan wrote:There will be shops, just not as we currently know them.Coolabah wrote:yep. Be careful what you ask for....il padrone wrote:I've been looking for some components at my LBS (a very good one BTW) and he has checked prices for me on-line, from his distributors and then come to the conclusion that I would be better hunting for the item on the net myself. This is a store giving good, unbiased buying advice, the height of service.
... as you will surely get it !!
Cheap prices online !! (yay !!)
quick delivery from online shop (yay !!)
my bike is broken , oh good I'll head on down to my local bike shop...
... oh , wait there are no longer any bike shops in Australia as they could not compete with the online shops ???
(yay !!) .... wait ... hang on a minute .... WT? ????
We will see more of the mechanic only service centres
Sent from my GT-I9305T using Tapatalk 4 Beta
I guess my pet peeve is when I see all these posts by people who rationalise their purchasing decisions...
disclaimer : I buy almost everything online. I do not need- and therefore do not expect there to be in the future- the services of bike mechanics as I have always done this myself.
however...
I have never been able to , in all good conscience, self rationalize into the popular format of : " oh , wait , all the bike shops in Australia need to modernise , increase their online sales , all the old fashioned shops deserve to fail.... etc ... etc..." (this is pure BS unfortunately.)
yeh , sounds good if you have no clue about business. I feel sorry for anyone in Australia with a bike shop right now...
eg : it costs more to post an item in Sydney from one suburb to the nearest Post Office in the next suburb than it does to post from England to Australia. Look it up if you don't believe me...
"we" are the masters of our own destiny. If you don't believe me , ask yourselves this : would you buy a bike shop if offered to you today ?
Return to “General Cycling Discussion”
- General Australian Cycling Topics
- Info / announcements
- Buying a bike / parts
- General Cycling Discussion
- The Bike Shed
- Cycling Health
- Cycling Safety and Advocacy
- Women's Cycling
- Bike & Gear Reviews
- Cycling Trade
- Stolen Bikes
- Bicycle FAQs
- The Market Place
- Member to Member Bike and Gear Sales
- Want to Buy, Group Buy, Swap
- My Bikes or Gear Elsewhere
- Serious Biking
- Audax / Randonneuring
- Retro biking
- Commuting
- MTB
- Recumbents
- Fixed Gear/ Single Speed
- Track
- Electric Bicycles
- Cyclocross and Gravel Grinding
- Dragsters / Lowriders / Cruisers
- Children's Bikes
- Cargo Bikes and Utility Cycling
- Road Racing
- Road Biking
- Training
- Time Trial
- Triathlon
- International and National Tours and Events
- Cycle Touring
- Touring Australia
- Touring Overseas
- Touring Bikes and Equipment
- Australia
- Western Australia
- New South Wales
- Queensland
- South Australia
- Victoria
- ACT
- Tasmania
- Northern Territory
- Country & Regional
Who is online
Users browsing this forum: Geemol
- All times are UTC+10:00
- Top
- Delete cookies
About the Australian Cycling Forums
The Australian Cycling Forums is a welcoming community where you can ask questions and talk about the type of bikes and cycling topics you like.
Bicycles Network Australia
Forum Information
Connect with BNA
This website uses affiliate links to retail platforms including ebay, amazon, proviz and ribble.