CityCycle problems

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CityCycle problems

Postby Ross » Fri Jul 19, 2013 8:19 pm

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It's time to give up on CityCycle

That's it. I've had enough. This morning was the final straw. CityCycle and I are breaking up.

For nearly three years Brisbane's bike hire scheme has been my ride into work and my ride back home. I've appreciated the convenience of popping on a bike at a station a short walk down my New Farm street and dropping the bike off out the front of my work place in the CBD. I've also enjoyed the affordability of the scheme, having never had to pay more than a yearly $60 fee to ride the bikes due to the short distance between work and home.

But as of late CityCycle has gotten less and less convenient. I just can't rely on it anymore.

In the past two months I've spent many mornings wandering around the city trying to find a station which isn't full of bikes. One morning I'd walked 25 minutes around the city trying to find an available space, the amusement of workers in the CBD adding to my frustration as they watched me wheel around the big, heavy yellow bikes, increasingly agitated.

Of course there was a station only a block away from my work with many spaces free, but I only found that out the fifth time this had happened to me when I called a CityCycle operator. This time I was late enough for work, having roamed the streets looking for a park, that I could call the CityCycle call centre, which only opens at 8.30am. Not so convenient a time for morning commuters.

I was told that there were spaces for bikes that morning but they filled up quickly because of other users dropping off their bikes. Which is strange since I'm usually the only person I see riding a CityCycle most mornings.

I've endured problems such as this with good grace in the past. I deal with the frustration of most of the bells not working by giving pedestrians a wide a berth as possible and I've dealt with the annoyance of having to unhook and rehook free yellow bike helmets which I never use because I had to buy my own helmet when the program started.

This morning, though, was too much.

I walked down Sydney Street and up Brunswick Street and all five CityCycle stations I went to were not working. I simply couldn't get a bike.

In the past I'd experience a couple of stations being down and managed to find a working station in a short walk. But not this time.

The final indignity was boarding a Brunswick Street bus, with my helmet and gloves still on, and finding out my Go Card had "expired."

Before I could unleash my inner Peter Finch and yell out a "I'm as mad as hell, and I'm not going to take this anymore!" the bus driver waved me on sympathetically. Maybe that's the kind of human element the scheme is lacking.

The individual problems with the CityCycle scheme aren't unmanageable. And I realise long distance commuters encounter much more costly problems with our public transport system each week. But each CityCycle failure adds up. It's got to the stage where I head off to work thinking "what is going to be the issue today?"

My loyalty to the program has stretched too thin.

I'm just going to lay down the money for my own bike.

I guess in that sense CityCycle has been a success.

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Re: CityCycle problems

Postby RonK » Fri Jul 19, 2013 9:16 pm

What a pathetic whinge. Citycycle has worked fine for me for the past two years. In fact it has been so convenient that I use it in preference to my own bikes.
I've rarely encountered a full (or empty) station, but in any event I can find a station with bikes or vacant docks in seconds with my smartphone app.
Cycle touring blog and tour journals: whispering wheels...

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Re: CityCycle problems

Postby kb » Sat Jul 20, 2013 8:26 am

I thought it was funny that the writer "walked" the bike around looking for a station.

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Re: CityCycle problems

Postby dclnmurray » Fri Jul 26, 2013 8:58 pm

If you have a smart phone use the Brisbane Council City Cycle portal/app to see which stations are nearby and how many free spots there are.



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Re: CityCycle problems

Postby petie » Sat Jul 27, 2013 5:01 am

I was in Brisbane as a tourist earlier in the year and found the android app utterly abysmal, I certainly wouldn't recommend that route. Only using it for a couple of days I did find it hard to drop off a bike, but I also didn't know where the stations were and couldn't get any useful info from the app.
Some of the points I think are valid as public transport focused. If the scheme is to work, it needs to be totally accessible and trouble free.

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Re: CityCycle problems

Postby beauyboy » Mon Jul 29, 2013 8:33 am

While I am only casual user of the system I have noted issues.
In the last two times I have used it I have had three bike failure/faults and Yes all were reported back to citycycle and the bike was locked down.
1. handle bar grip came sliding off the bike.
2. Bike refused to come out of docking station (tried three times, each time going back to the station tower)
3. Bike road like it's brakes were on and a loud hum coming from the dynamo, and the station that I went to dock it at which I have never seen full (ride past it every day) was full.

Like I said I am a casual user but three failures in two rides is pretty bad

BCC give us some more bikeways fore safe travel!!!!
Upgrade the NCL now QR!!!!!!
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