Garmin Australia backhole
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Garmin Australia backhole
Postby zzkazu » Mon Jul 15, 2013 2:54 pm
2 weeks in the black hole.. not sure how to contact the Australian side of the operation.
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Re: Garmin Australia backhole
Postby Summernight » Mon Jul 15, 2013 3:00 pm
1 800 235 822
http://www.garmin.com/au/support/warranty" onclick="window.open(this.href);return false;
Maybe try contacting through these avenues:
http://www.garmin.com/au/company/contact_us/" onclick="window.open(this.href);return false;
Good luck!
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Re: Garmin Australia backhole
Postby zzkazu » Mon Jul 15, 2013 3:27 pm
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Re: Garmin Australia backhole
Postby im_no_pro » Mon Jul 15, 2013 3:30 pm
And what did they say?zzkazu wrote:Yes thats the one that takes you to the philippines..
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
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Re: Garmin Australia backhole
Postby zzkazu » Mon Jul 15, 2013 3:38 pm
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Re: Garmin Australia backhole
Postby im_no_pro » Mon Jul 15, 2013 4:00 pm
Maybe get in touch with the retailer you brought it from and ask them to contact their rep?zzkazu wrote:They will escalate within australia, but that was like a week ago...
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
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Re: Garmin Australia backhole
Postby jacks1071 » Mon Jul 15, 2013 4:06 pm
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Re: Garmin Australia backhole
Postby zzkazu » Mon Jul 15, 2013 5:31 pm
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Re: Garmin Australia backhole
Postby Baalzamon » Mon Jul 15, 2013 9:39 pm
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Re: Garmin Australia backhole
Postby wombatK » Mon Jul 15, 2013 10:16 pm
You've discovered why consumer law makes the retailer responsible for your statutory warranty, and why you shouldn't let the retailerzzkazu wrote:I thought that would be just another layer, as they would have to send it to Garmin to ascertain the issue...
fob you off to the manufacturer - much less to his local agents.
Your experience is a good reason to not put much value on local Garmin warranty - I found it just as useless wrt failures with an
Edge 705 I once owned.
FWIW, if you had proceeded via your retailer, you must allow them a reasonable time to effect repairs if they don't elect to replace
the failed item. Reasonable is hard to define, but consumer affairs staff once advised me that anything over 6 weeks might put the
retailer in a difficult to defend position. So your 2 weeks might be within the reasonable time frame.
Cheers
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Re: Garmin Australia backhole
Postby zzkazu » Tue Jul 16, 2013 10:18 am
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Re: Garmin Australia backhole
Postby Summernight » Tue Jul 16, 2013 10:24 am
Haha... Good to hear!zzkazu wrote:Something has greased the rails (this site?). Just been informed I'm getting a replacement.
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Re: Garmin Australia backhole
Postby trailgumby » Tue Jul 16, 2013 12:05 pm
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Re: Garmin Australia backhole
Postby im_no_pro » Tue Jul 16, 2013 1:21 pm
possibly someone elses defective unit that has since been repaired.trailgumby wrote:That's how they normally handle "repairs".
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
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Re: Garmin Australia backhole
Postby jcjordan » Tue Jul 16, 2013 2:20 pm
All units are refurbished replacements.
Quite often the delay in getting your repair or warranty replacement is waiting on stock
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Re: Garmin Australia backhole
Postby Xplora » Thu Jul 18, 2013 4:37 pm
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Re: Garmin Australia backhole
Postby queequeg » Sun Jul 21, 2013 9:34 am
My original Garmin was bought from the UK, but was a gift so either way I had no receipt.
I have left the refurb unit on the 2.x firmware. Not risking another bricking!
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Re: Garmin Australia backhole
Postby RonK » Sun Jul 21, 2013 9:40 am
They suggested that to me too when my Edge 305 started resetting on every decent bump.queequeg wrote:My Garmin 500 got bricked (out of warranty) by the 3.0 Firmware Upgrade. Garmin Australia swapped it for a refurb unit for $159, which was cheaper than a new unit.
Why should you have to pay for a problem caused by them? For me it was bye-bye Garmin. Forever.
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Re: Garmin Australia backhole
Postby queequeg » Sun Jul 21, 2013 9:46 am
True, but I was given no other option as they don't do repairs. It took them 4 weeks to swap it over. They were upset I had not purchased it locally. I asked whether that mattered given it was not in warranty anyway. They treat Australian purchased units the same way (as an inconvenience?).RonK wrote:They suggested that to me too when my Edge 305 started resetting on every decent bump.queequeg wrote:My Garmin 500 got bricked (out of warranty) by the 3.0 Firmware Upgrade. Garmin Australia swapped it for a refurb unit for $159, which was cheaper than a new unit.
Why should you have to pay for a problem caused by them? For me it was bye-bye Garmin. Forever.
Other than the firmware bricking the device is fine (except for the courses feature, which does not work!)
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Re: Garmin Australia backhole
Postby Dr_Mutley » Sun Jul 21, 2013 12:17 pm
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Re: Garmin Australia backhole
Postby Aushiker » Sun Jul 21, 2013 12:22 pm
Does anyone know how this fits with Australian Consumer Law? I have a Garmin Oregon 600 which is going back (endless of problems) and it is less than a month old. I am not interested in receiving a refurbished replacement.jcjordan wrote:All units are refurbished replacements.
Andrew
Aushiker.com
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Re: Garmin Australia backhole
Postby zzkazu » Mon Jul 22, 2013 8:04 am
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Re: Garmin Australia backhole
Postby im_no_pro » Mon Jul 22, 2013 9:03 am
Short answer: yes they are entitled to, although if your unit is less than a month old I would be going back through the retailer and looking for an exchange for a new one under DOA. There is no specific timeline for what is classed DOA (we operate on different timelines for different suppliers but most are ~14 days) but worth a shot.Aushiker wrote:Does anyone know how this fits with Australian Consumer Law? I have a Garmin Oregon 600 which is going back (endless of problems) and it is less than a month old. I am not interested in receiving a refurbished replacement.jcjordan wrote:All units are refurbished replacements.
Andrew
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
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Re: Garmin Australia backhole
Postby m@ » Mon Jul 22, 2013 11:36 am
IMO provided that the issues are "major" (defined at the page below), you're entitled to claim a refund from the retailer if it develops these issues within what you'd reasonably expect to be the lifetime of the product. This page provides a good summary of the ACL requirements for retailers.Aushiker wrote:Does anyone know how this fits with Australian Consumer Law? I have a Garmin Oregon 600 which is going back (endless of problems) and it is less than a month old. I am not interested in receiving a refurbished replacement.jcjordan wrote:All units are refurbished replacements.
Andrew
It's pretty common for retailers to pressure customers to rely on the manufacturer's warranty - in which case it's up to the manufacturer what terms and conditions they offer. But they can't compel you to claim against this warranty or refuse to honour their obligations because of it.
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Re: Garmin Australia backhole
Postby im_no_pro » Mon Jul 22, 2013 1:08 pm
Under the Australian Consumer Law, businesses accepting goods for repair must provide consumers with repair notices when:
the goods being repaired are capable of retaining user-generated data, for example, mobile phones, computers, portable music players and other similar electronic goods
it is the repairer’s practice to supply refurbished goods rather than repair defective goods, or to use refurbished parts in the repair of defective goods.
The consumer must receive the repair notice in writing before the goods are accepted by the business for repair.
master6 wrote: Moderators are like Club Handicappers; I often think they are wrong, but I dont want the job.
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