The correct response to that is to mention Australian Consumer Law. Their response is unacceptable.lynskey_rider wrote:When I contacted them about both issues, the reply was "contact the manufacturer directly".
Online Purchases - good and bad experiences
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Re: Online Purchases - good and bad experiences
Postby hamishm » Mon Mar 05, 2018 3:05 pm
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Re: Online Purchases - good and bad experiences
Postby deadwax » Mon Mar 05, 2018 9:41 pm
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Re: Online Purchases - good and bad experiences
Postby lynskey_rider » Tue Mar 06, 2018 2:52 pm
Yep, after a quick Google of the ACCC that's what I told them. Tune changed.hamishm wrote:The correct response to that is to mention Australian Consumer Law. Their response is unacceptable.lynskey_rider wrote:When I contacted them about both issues, the reply was "contact the manufacturer directly".
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Re: Online Purchases - good and bad experiences
Postby Arbuckle23 » Tue Mar 06, 2018 10:50 pm
Bike Bug parts turned up Thursday.
Pushys parts yesterday.
Wiggle parts today.
So Bike Bug, wow!
Wiggle, exceptional time from GB.
Pushys a bit slow, but acceptable.
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Re: Online Purchases - good and bad experiences
Postby caneye » Tue Apr 03, 2018 9:38 am
Impressed, to say the least.
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Re: Online Purchases - good and bad experiences
Postby TheWall » Tue Apr 03, 2018 10:13 pm
Their pricing was very different on identical items with Wiggle winning the clothes and SIS and Chain Reaction, courtesy of bundling, was significantly cheaper on the drive train goodies.
Wonder which will arrive 1st...
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Re: Online Purchases - good and bad experiences
Postby Jawa » Fri Apr 06, 2018 10:58 am
Wiggle were quick to refund me the cost of the light as it was no longer in stock but I’d still prefer to have it nonetheless
Ordered a Kinesis Racelight 4S frameset from Pushy’s this week too. They had my size plus a I had $20 voucher, so $540 odd before postage which took 48 hours from Bris to Syd which was good
Not sure the RRP of these frames, they seem to go for $800 to $1000 odd online but im happy with the price I paid. Going to be the base for my for my first bike build
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Mon Apr 09, 2018 3:15 pm
Wed 4/4 - ordered
Wed 4/4 - dispatched
Mon 9/4 - arrived.
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Re: Online Purchases - good and bad experiences
Postby nickobec » Mon Apr 09, 2018 4:20 pm
**** Update order delivered 26 April - took just under four months *****
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Re: Online Purchases - good and bad experiences
Postby syu » Fri Apr 13, 2018 2:48 pm
But Wiggle's free shipping threshold has jumped back up to $80 from $49 - that was short lived. W T F Wiggle.
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Re: Online Purchases - good and bad experiences
Postby biker jk » Fri Apr 13, 2018 4:00 pm
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Re: Online Purchases - good and bad experiences
Postby jasonc » Fri Apr 13, 2018 5:47 pm
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Re: Online Purchases - good and bad experiences
Postby MichaelB » Sat Apr 14, 2018 2:53 pm
I grabbed one of these as a quick replacement for the Volagi when I discovered a cracked seat tube. Have 3,000km on it already and love it.Jawa wrote:
Ordered a Kinesis Racelight 4S frameset from Pushy’s ..
A word of warning, the fork DOES need the expander on the lower crown so the lower bearing sits on properly. The Kenisis instructions were useless.
Of course, after I got the frame, it was cheaper a week after, but still happy with the $760 I paid. I phoned them and managed to get a bit more discount on the other bits I ordered at the same time, so happy.
What colour/size did you get ? I got the 56cm in Blue
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Re: Online Purchases - good and bad experiences
Postby Jawa » Mon Apr 16, 2018 8:33 am
Thanks for the heads up, will file that info away for when I build it. Never built up a bike before so when it comes to learning im like a sponge with this sort of stuffMichaelB wrote:A word of warning, the fork DOES need the expander on the lower crown so the lower bearing sits on properly. The Kenisis instructions were useless.Jawa wrote:
Ordered a Kinesis Racelight 4S frameset from Pushy’s ..
What colour/size did you get ? I got the 56cm in Blue
I got the blue one in size 60, $540 after a $20 discount voucher I had, but then $30 for postage so $570 all in.
I'm pretty happy with that
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Re: Online Purchases - good and bad experiences
Postby MichaelB » Mon Apr 16, 2018 8:39 am
Nice price. Bike was pretty easy to build up, and all the bits are there. Drop me a line if you need anything.Jawa wrote: Thanks for the heads up, will file that info away for when I build it. Never built up a bike before so when it comes to learning im like a sponge with this sort of stuff
I got the blue one in size 60, $540 after a $20 discount voucher I had, but then $30 for postage so $570 all in.
I'm pretty happy with that
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Re: Online Purchases - good and bad experiences
Postby MichaelB » Tue Apr 17, 2018 11:30 am
ebay - M5 bolts (button head cap screw ones) to get more clearance for the F3 FormMount I just reviewed - to get the Bolt a bit closer to the bars
BikeINN - Gripgrab CyclinGaiters - 1st order from them, and we'll see how they go
PBK - Bluemels mudguards (need new ones to fit the Kenisis 4S), 4th Hand cable pliers & gear cables to get to free shipping
Chain Reaction - Rain overshoes, toe covers & 28C Michelin Power All Season road tyres
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Fri Apr 20, 2018 2:13 pm
Merlin
17/4 - ordered
17/4 - shipped
20/4 - arrived and currently out for delivery
c r c
17/4 - ordered
18/4 - shipped
20/4 - has arrived in perth,
T7
18/4 - ordered
19/4 - shipped
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Re: Online Purchases - good and bad experiences
Postby MichaelB » Tue Apr 24, 2018 11:29 am
So quick update - nothing landed yet, but all have indicated that they have been shipped, with the BikeInn stuff shipping last.MichaelB wrote:Had to do some quick stocking up of various bits in prep for winter, and had to do 4 separate orders from 4 places to get what I was after. We'll see how each of them does ;
ebay - M5 bolts (button head cap screw ones) to get more clearance for the F3 FormMount I just reviewed - to get the Bolt a bit closer to the bars
BikeINN - Gripgrab CyclinGaiters - 1st order from them, and we'll see how they go
PBK - Bluemels mudguards (need new ones to fit the Kenisis 4S), 4th Hand cable pliers & gear cables to get to free shipping
Chain Reaction - Rain overshoes, toe covers & 28C Michelin Power All Season road tyres
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Re: Online Purchases - good and bad experiences
Postby Zippy7 » Tue May 01, 2018 10:00 pm
The box was clearly marked Chain Reaction with RIDE EAT SLEEP REPEAT plastered on it.
Still very good delivery time, and no problem with the order.
Just seems the brakes I ordered have been tested or something, as the pads don't appear completely brand new...
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Re: Online Purchases - good and bad experiences
Postby nickobec » Wed May 02, 2018 12:06 am
Shipped 30 April, annoyed by the delay, I expected a few days to ship in middle of sale and weekend. But got a little sweetener, a refund via paypal, BikeInn decided a I should have 15% off the whole order, so 15% off the second set of bibs. With no cold or wet weather due, I am a happy customer.
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Re: Online Purchases - good and bad experiences
Postby Arbuckle23 » Tue May 15, 2018 9:30 am
They could not be more helpful.
Very pleasant experience.
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Re: Online Purchases - good and bad experiences
Postby syu » Mon Jun 04, 2018 8:34 am
So that's something I learnt, they dispatch on a Sunday. I was fully expecting it to ship on Monday their time.
PBK order also made.
Wiggle's prices are just not competitive and the issues with stock levels. Merlin free shipping threshold is only $10 more and PBK is $5 less.
I'd expect an influx of overseas orders arriving on our shores in the month of June.
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Re: Online Purchases - good and bad experiences
Postby gtext » Fri Jun 08, 2018 5:26 pm
Guess I was sucked in by their false advertising and not contacting me to say so. Lesson learnt to ring first next time.
Hopefully both eventually arrive or I'll go and see them personally.
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Re: Online Purchases - good and bad experiences
Postby Dcyclist » Fri Jun 08, 2018 8:10 pm
Merida Scultura 5000
Bianchi C2C Via Nirone
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Re: Online Purchases - good and bad experiences
Postby WhingingPom » Thu Jun 14, 2018 6:00 am
I had a similar response from them when the strap failed on a pair of SIDI shoes after 8 months. Apparently, they "don't provide a warranty on shoes" as nobody knows how they're used. Spoke to Cassons (local distributor) who sent a replacement strap out the same day.lynskey_rider wrote:I have given up on Pushys.
Have spent $2000 + in last 3 months with them and two items have failed straight out of the box.
When I contacted them about both issues, the reply was "contact the manufacturer directly".
When customer service is the only thing that these shops have over O/S online stores, they can't afford to be so poor. I am voting with my feet and my wallet
On the plus side, it's one less online shop to compare prices at. Won't touch them with a barge pole.
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