Online Purchases - good and bad experiences
- rpmspinman
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Re: Online Purchases - good and bad experiences
Postby rpmspinman » Tue Aug 14, 2012 1:55 pm
Shav
My Bikes:
2011 Kona Dew Plus (commuter)
2012 Focus Cayo 2.0 (road)
2015 Cervelo S5 VWD
- santacruzscott
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Re: Online Purchases - good and bad experiences
Postby santacruzscott » Tue Aug 14, 2012 2:15 pm
Will try reordering again , as what I ordered , is a brand only they sell , and it was quite cheap.
Will give it another chance , realising that it isn't their fault that the first one went missing.
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Re: Online Purchases - good and bad experiences
Postby jcjordan » Tue Aug 14, 2012 4:28 pm
In fairness to customs they have instructed to pay a far great amount of attention to the importation goods into the country over the last 5 year's with little or no increases to resourses. In addition they have also bee instructed to confirm packages values when the declareec amounts come close to the $1000 threshold.rpmspinman wrote:I notice that Wiggle blame customs a lot on the delays of parcels. Not sure how true this is, but if so, customs need a kick up the back side.
Also AQIS will stop any package which may have a food product for inspection.
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Veni, Vidi, Vespa -- I Came, I Saw, I Rode Home
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Re: Online Purchases - good and bad experiences
Postby jheeno » Wed Aug 15, 2012 11:38 am
placed an order of equivalent values at Wiggle and ProBikeKit
wiggle - arrived today 15/8/2012
Probikekit - still hasn't shipped and I am getting cranky they won't respond to my emails
i think i'll stick to Wiggle
last time probikekit took 6 weeks from order to arrival
- jules21
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Re: Online Purchases - good and bad experiences
Postby jules21 » Wed Aug 15, 2012 1:25 pm
I have now received the replacement brakes - thanks for those.
However, they were sent incomplete - in particular, without the 6 x disc rotor mounting bolts. I think there were a few other spare bolts and an instruction manual - all of which I returned as required by c r c - but I really only need the rotor bolts to make it work. Could you please send those?
It's now been over a month since I sent the faulty brakes, and 2 months since I first ordered them. I've had no rear disc brakes during that time, which has been a major inconvenience, to put it mildly.
Regards
jules21
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Re: Online Purchases - good and bad experiences
Postby b1 » Wed Aug 15, 2012 5:45 pm
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Re: Online Purchases - good and bad experiences
Postby Peacewise » Wed Aug 15, 2012 6:09 pm
A few days later I received an email stating that one of the items was no longer available and that c r c had refunded the appropriate amount, same email offered me a $8 Aud discount off my next purchase and also provided details on how to get express shipping for free on the item, or similar, that was no longer available.
Very kind offer i thought, and chose a different item, but the express shipping discount didn't work - so another email I fire off explaining the situation and Susan at c r c said no problems, and refunded me the correct amount.
A week later the second order arrives first, a day after that the first order arrives second.
Somewhat confusing service - but all items arrived in reasonable time, and I wasn't overcharged.
That's good enough service for me, chalk up another happy repeat customer of c r c.
- AUbicycles
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Re: Online Purchases - good and bad experiences
Postby AUbicycles » Thu Aug 16, 2012 9:32 pm
Are we more often than not seeing genuine discounts on the ACTUAL retail price or are we seeing the discounts on the Recommended Retail Price, so the sale price is the same as the regular retail price?
- Xplora
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Re: Online Purchases - good and bad experiences
Postby Xplora » Thu Aug 16, 2012 9:45 pm
Wiggle seems to discount off RRP? I don't hate them for it, it's a good way to pick up their big ticket items, like the Boardman bikes which don't have a rrp discount normally.AUbicycles wrote:Wondered peoples experience with the discounts from WIggle, Chain Reaction, PBK and co.
Are we more often than not seeing genuine discounts on the ACTUAL retail price or are we seeing the discounts on the Recommended Retail Price, so the sale price is the same as the regular retail price?
I'm disturbed that they are CONSTANTLY doing the deals.
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Re: Online Purchases - good and bad experiences
Postby aj1 » Mon Aug 27, 2012 7:07 pm
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Re: Online Purchases - good and bad experiences
Postby Alistarc » Tue Aug 28, 2012 1:39 pm
I ordered a GoPro Hero2 from CatchoftheDay last Wednesday 22nd and received it at my office on Friday 24th in the afternoon. Price was $299. What a BARGAIN!
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Re: Online Purchases - good and bad experiences
Postby jheeno » Thu Aug 30, 2012 8:41 am
Probikekit purchased 6/8/12 - arrived today 30/8/12 - about the same time as ebay products coming from chinajheeno wrote:6/8/12
placed an order of equivalent values at Wiggle and ProBikeKit
wiggle - arrived today 15/8/2012
Probikekit - still hasn't shipped and I am getting cranky they won't respond to my emails
i think i'll stick to Wiggle
last time probikekit took 6 weeks from order to arrival
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Re: Online Purchases - good and bad experiences
Postby chalkie » Sat Sep 01, 2012 8:43 pm
Ordered Gore jacket 27/8/12
Dispatched 28/8/12
Arrived in Perth 31/8/12 !!!
Nice jacket!
Have they got a store in Perth or what?
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Re: Online Purchases - good and bad experiences
Postby jasonc » Sun Sep 02, 2012 6:34 am
ordered 23/8/2012
arrived 30/08/2012
noice
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Re: Online Purchases - good and bad experiences
Postby thecaptn » Mon Sep 03, 2012 10:04 am
(Wouldn't have had this problem if I'd been able to get them from Wiggle but they wont post guards to australia) emailed them at sales, they thanked me for my feedback and thats it! I've no use for the guards and so gave them away.
first and last time i order anything from germany.
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Re: Online Purchases - good and bad experiences
Postby dugy » Mon Sep 03, 2012 10:29 am
No response to emails.
Did get an automated email asking for me to review their goods and service.....
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Re: Online Purchases - good and bad experiences
Postby msconfig » Mon Sep 03, 2012 11:31 am
Ordered Sunday 26/08
Dispatched Thursday 30/08
Arrived Monday 03/09
Win
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Re: Online Purchases - good and bad experiences
Postby Timc03 » Wed Sep 05, 2012 7:36 pm
http://donny-andika.com/
There is one report of them being a scam, but that does not convince me. I have written them an email about postage to Australia and they responded quickly and with decent information.
Their prices are simply amazing!
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Re: Online Purchases - good and bad experiences
Postby cossie1 » Wed Sep 05, 2012 7:55 pm
Guaranteed to be a scam... 1) Prices are to good to be true, 2) based in Indonesia and 3) never heard of them (and I buy lots of stuff from o/s) SorryTimc03 wrote:Has anybody ever bought from the following website?
http://donny-andika.com/
There is one report of them being a scam, but that does not convince me. I have written them an email about postage to Australia and they responded quickly and with decent information.
Their prices are simply amazing!
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Re: Online Purchases - good and bad experiences
Postby Semar » Thu Sep 06, 2012 8:28 pm
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Re: Online Purchases - good and bad experiences
Postby dugy » Sat Sep 08, 2012 7:55 pm
Still nothing shown up from the ProBikeKit order.....dugy wrote:PBK: ordered nearly 7 weeks ago, shipped 6 weeks ago.
No response to emails.
Did get an automated email asking for me to review their goods and service.....
No response to 3 emails, and an "email" sent via their online form.
Anyone else had problems with ProBikeKit?
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Re: Online Purchases - good and bad experiences
Postby Av05 » Sun Sep 09, 2012 8:09 pm
It seem they have plenty of time to be on twitter but no time to reply to their customers.
- AUbicycles
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Re: Online Purchases - good and bad experiences
Postby AUbicycles » Sun Sep 09, 2012 8:57 pm
As twitter is public, a lot of companies tend to be quick when customers use twitter when they are dissatisfied. It is unfortunate that other channels doesn"t work very well but you have to play the game.
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