Online Purchases - good and bad experiences
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Re: Online Purchases - good and bad experiences
Postby Newcastle Dave » Thu May 25, 2023 12:02 pm
Same time I ordered something from Perth, its still in transit somewhere ??
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Re: Online Purchases - good and bad experiences
Postby Mr Purple » Sat May 27, 2023 8:04 am
Sick of burning through expensive material saddle bags, I finally bit the bullet and ordered a couple of 'Aeroclams' from Cyckit. Hard plastic shells that clamp to the rear saddle rails.
https://www.cyckit.com/
It's the most crazily efficient process I've ever gone through. The guy has huge attention to detail, he's either proper OCD or (more likely) has been bitten by moron customers before! You start by e-mailing him your saddles, and within a day he'll send you back a photo with advice and photos of the packs fitted to other customer's identical saddles.
Product arrived within a week and fitted immaculately on both my bikes:
Being hard shell you obviously have to pad/wrap anything hard inside them to stop rattles, but otherwise I had absolutely no issues. They do a kit with three different sizes of pack for not a huge amount either.
Do recommend. I'd pretty much given up on saddle bags and was using a cycling wallet for the last few months. This looks like that'll sort that out.
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Re: Online Purchases - good and bad experiences
Postby Mike Ayling » Sun May 28, 2023 7:13 am
The first arrived after about a week.
The second arrived about a week after the first and the third about a week later. They must have lost money on the postage!
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Re: Online Purchases - good and bad experiences
Postby cancan64 » Mon Jul 31, 2023 9:23 am
Order placed Monday 7:30am
Australia Post received shipping notice Thursday 3pm Nearly 4 days to pick and pack 2 small items
and then it had to be signed for. I called Australia Post and they confirmed that since it cant be signed for or left in a safe place it would be at the local postoffice for collection Saturday morning... still time to get it before flying home
and then Australia Post lost it
Now back in NZ, no idea where the helmet mount is.
Should have known better, but at least my order I placed from a NZ shop was waiting for me when I got home... 2 days after I ordered it from the otherside of the country to a regional town.
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Re: Online Purchases - good and bad experiences
Postby stevenaaus » Wed Sep 13, 2023 4:21 pm
The only notches are on the inside of the cups, behind the pressed in bearing. That'll learn me for using dodgy overseas sites.
Here's a picture of it (different colour/model) . I'm sure it's a big seller. NB No notches! Does anyone have a clue what this is for.
EDIT the bearings pop out..maybe i can screw it in. seems like a 24mm spindle
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Re: Online Purchases - good and bad experiences
Postby caneye » Thu Sep 14, 2023 4:15 pm
is for a press fit BB?stevenaaus wrote: ↑Wed Sep 13, 2023 4:21 pmBikeInn (TradeInn) really did me over. Bought a GXP BB for $50, but just went to install it today, a few months later. They'd sent me some unusual BB that doesn't even have notches to screw it in! PT1SMXTR
The only notches are on the inside of the cups, behind the pressed in bearing. That'll learn me for using dodgy overseas sites.
Here's a picture of it (different colour/model) . I'm sure it's a big seller. NB No notches! Does anyone have a clue what this is for.
EDIT the bearings pop out..maybe i can screw it in. seems like a 24mm spindle
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Re: Online Purchases - good and bad experiences
Postby stevenaaus » Thu Sep 14, 2023 6:04 pm
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Re: Online Purchases - good and bad experiences
Postby Dave_rh » Tue Oct 17, 2023 1:34 pm
I'm a size L and double checked my waist with a tape measure against their chart before I ordered.
The MTB shorts are a great design and seem high quality but... The sizing is crazy. They are just massive.
They are very loose to start and then, the fabric is a stretchy one which makes it worse. Even with the velcro waist tabs fully in, they are still falling off my waist.
I guess I'll see what return/exchange options are available, and update my progress in a future post.
If anyone is considering ordering these, I suggest going at least 1 or possibly 2 sizes smaller!
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Re: Online Purchases - good and bad experiences
Postby g-boaf » Tue Oct 17, 2023 2:20 pm
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Re: Online Purchases - good and bad experiences
Postby g-boaf » Tue Oct 17, 2023 7:54 pm
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Re: Online Purchases - good and bad experiences
Postby Andy01 » Wed Oct 18, 2023 9:29 am
How they stay in business beats me - I can only guess that they offer cheap rates to eBay sellers etc. There are even worse than when they were FastWay Couriers, and that is saying something because FastWay was anything but fast. They are worse than the Jetstar or RyanAir of airlines.
Their tracking is completely useless - invariably the first "update" after "We have received your parcel" occurs shortly after the parcel has been delivered - why they even bother with tracking is beyond me because there really isn't any. The actual delivery is a complete lucky dip - one in ten arrives in almost record time, and most of the others just bumble about in the ether for a week or more.
I hate it when a seller gives me an Aramex tracking number.
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Re: Online Purchases - good and bad experiences
Postby blizzard » Wed Oct 18, 2023 1:53 pm
Anyway, it was dispatched next day (I ordered in the evening) via Auspost express and arrived the next business day. Pricing was about $15-$20 more than getting the same stuff shipped from Bikebug but I'm happy to pay a little extra seeing how much testing and info guides Adam produces. Would recommend.
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Re: Online Purchases - good and bad experiences
Postby MichaelB » Wed Oct 18, 2023 2:10 pm
Another +1 to ZFC freely available data and serviceblizzard wrote: ↑Wed Oct 18, 2023 1:53 pmI bought some Silca chain wax pack and some YBN quick links from Zero Friction Cycling. Weirdly, if you buy just the Silca combo it's free shipping but add in the quick links and you had to pay shipping.
Anyway, it was dispatched next day (I ordered in the evening) via Auspost express and arrived the next business day. Pricing was about $15-$20 more than getting the same stuff shipped from Bikebug but I'm happy to pay a little extra seeing how much testing and info guides Adam produces. Would recommend.
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Re: Online Purchases - good and bad experiences
Postby ningnangnong » Wed Oct 25, 2023 6:55 pm
Have only just got around to taking it for its first run - a 100km ride - and it has performed admirably.
Accuracy seems to be on par with the Giant Power Pro I've got on my other roadie.
Will be interesting to see how it goes as I ride it more, but first impressions are excellent, especially for the $450 I paid.
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Re: Online Purchases - good and bad experiences
Postby Mr Purple » Thu Nov 02, 2023 1:09 pm
They have sales very infrequently and I'm a subscriber so get notifications. Last sale I added a small Essentials bib into my cart, and they were sold out before I managed to process it.
Another sale today - officially started at 12:00, logged on at 12:01, checked out cart at 12:02. Sold out.
I'm sorry, that's absolute rubbish and bait advertising. Don't even bother if you don't have the stock to fulfill any orders. I'm not talking just one colour either - every bib, every colour, every size (except XXS) already sold out.
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Re: Online Purchases - good and bad experiences
Postby nathg » Sun Nov 05, 2023 8:59 am
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Re: Online Purchases - good and bad experiences
Postby blizzard » Sun Nov 05, 2023 12:11 pm
I had the same issue but only looked at the sale at lunch the next day. It is pretty common for these sales to only include the hard to sell sizes like xxs and XXL.Mr Purple wrote: ↑Thu Nov 02, 2023 1:09 pmBlack Sheep. I officially give up, I don't care how good their clothes are.
They have sales very infrequently and I'm a subscriber so get notifications. Last sale I added a small Essentials bib into my cart, and they were sold out before I managed to process it.
Another sale today - officially started at 12:00, logged on at 12:01, checked out cart at 12:02. Sold out.
I'm sorry, that's absolute rubbish and bait advertising. Don't even bother if you don't have the stock to fulfill any orders. I'm not talking just one colour either - every bib, every colour, every size (except XXS) already sold out.
I find Wiggle far more scummy with sales, they will show the price of the cheapest size on the search page and then when you choose your the price jumps way up.
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Re: Online Purchases - good and bad experiences
Postby Lukeyboy » Sun Nov 05, 2023 1:08 pm
Sorry. Already had my cart sorted before the sale and checked out just as it startedMr Purple wrote: ↑Thu Nov 02, 2023 1:09 pmBlack Sheep. I officially give up, I don't care how good their clothes are.
They have sales very infrequently and I'm a subscriber so get notifications. Last sale I added a small Essentials bib into my cart, and they were sold out before I managed to process it.
Another sale today - officially started at 12:00, logged on at 12:01, checked out cart at 12:02. Sold out.
I'm sorry, that's absolute rubbish and bait advertising. Don't even bother if you don't have the stock to fulfill any orders. I'm not talking just one colour either - every bib, every colour, every size (except XXS) already sold out.
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Re: Online Purchases - good and bad experiences
Postby scirocco » Mon Nov 13, 2023 7:30 pm
Delivery was slow though; the order sat in a logistics centre in The Hague for about 10 days.
I think I would only buy from them if I knew that the item would be exactly what I needed. It's not somewhere that will hold you hand with regards to sizing or suitability.
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Re: Online Purchases - good and bad experiences
Postby Jean » Mon Nov 13, 2023 8:32 pm
I've bought from BikeInn a few times, and it's been fine, but I bought some ski gear through its sister SnowInn and tried to return part of the gear because it didn't fit my son. Aye carrumbah, what a (poor) experience. I won't go into the details, but the ski pants had a (slow) trip to some centre in Spain and were returned because the address didn't compute. Whether this was down to SnowInn or the Spanish postal system, I have no idea. Subsequent attempts to sort something out with their customer service came to nought.scirocco wrote: ↑Mon Nov 13, 2023 7:30 pmBought a few items from BikeInn. They have a whole heap of negative reviews on places like TrustPilot so I was a bit dubious, but everything turned up correctly, prices were good, and they had a couple if items that weren't available anywhere else. So I'm pretty happy.
Delivery was slow though; the order sat in a logistics centre in The Hague for about 10 days.
I think I would only buy from them if I knew that the item would be exactly what I needed. It's not somewhere that will hold you hand with regards to sizing or suitability.
I still have the pants here if anyone is interested.....and I'd have to be a bit desperate to buy anything from xxxInn again.
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Re: Online Purchases - good and bad experiences
Postby Andy01 » Tue Nov 14, 2023 6:14 pm
I bought some Continental tyres there 3 years ago, and then added a couple of small things because the (costly) shipping was already "covered" by the tyres.
It took them over 2 weeks to tell me that the tyres were out of stock (in spite of their website still showing them as in stock up to that point and for a further 2 weeks while I argued with them), and that they were going to send the small items with the same shipping cost. I declined and asked to cancel the order, and that started 2-3 weeks of email war before they relented.
Pack of incompetent thieves
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Re: Online Purchases - good and bad experiences
Postby familyguy » Wed Nov 15, 2023 11:48 am
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Re: Online Purchases - good and bad experiences
Postby warthog1 » Wed Nov 15, 2023 12:36 pm
Mourning the loss of wiggle/c r c a bit personally. Very reliable they were.
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