same thing happened recently for me from PBK. ordered 2 GP4000s tyres for ~$64 del. came from swedenozzymac wrote:Order from ProBikeKit arrived today, ordered on the 23rd June, so not the quickest.
Question : Where are they located?
I thought England.
Parcel was sent from Sweden.
Online Purchases - good and bad experiences
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Re: Online Purchases - good and bad experiences
Postby jasonc » Wed Jul 17, 2013 12:14 pm
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Wed Jul 17, 2013 6:37 pm
Mon 15/7 - 7.30am ordered
Mon 15/7 - 1.53pm fulfilled and sent with DHL tracking
Wed 17/7 - Perth customs
quite impressed with wiggle lately, and prices are only a few dollars out from ribble etc, considering they dont do free postage and didnt have everything i wanted all under the one shop.
no brainer.
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Re: Online Purchases - good and bad experiences
Postby bollo » Wed Jul 17, 2013 8:15 pm
ordered around 9.30pm last night get home from work today & there it is waiting for me bloody orsome , well done cell
2012 Merida Scultura Evo 905
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Re: Online Purchases - good and bad experiences
Postby jasonc » Wed Jul 17, 2013 8:19 pm
bollo wrote:cell bikes , ordered a new rear light a Knog Blinder 4V Vertical Rear Light-Gunmetal
ordered around 9.30pm last night get home from work today & there it is waiting for me bloody orsome , well done cell
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Re: Online Purchases - good and bad experiences
Postby jacob_T » Thu Jul 18, 2013 10:16 pm
Ordered from Evans Cycles Monday morning. Just received dispatch notice now (Thursday night)... 3 and a half days to put bib shorts in a mail bag.
Wouldn't normally be bothered, but compared to Wiggle its very slow.
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Re: Online Purchases - good and bad experiences
Postby MarkG » Fri Jul 19, 2013 2:55 pm
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Re: Online Purchases - good and bad experiences
Postby lobstermash » Fri Jul 19, 2013 3:02 pm
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Re: Online Purchases - good and bad experiences
Postby celeste boy » Fri Jul 19, 2013 9:48 pm
I ordered a 'tubeless kit' from Evans inc tyres, rim inserts etc. Arrived today 2 weeks since ordering and 12 days since they said they sent it. A bit slow for me and the rim inserts didn't have the valves so It was a less than happy experience for me.jacob_T wrote:
Ordered from Evans Cycles Monday morning. Just received dispatch notice now (Thursday night)... 3 and a half days to put bib shorts in a mail bag.
Wouldn't normally be bothered, but compared to Wiggle its very slow.
It is a pity that Wiggle gets some great items but they let them slip when they run out of stock. All of the items I ordered from Evans were at Wiggle at some stage.
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Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Mon Jul 22, 2013 9:23 pm
Hi jgon, glad your package was safe. We will bring this up with the courier at our next meeting.jgon286 wrote:Had a knock on the door from some door-to-door charity people and they pointed out the nice big brown box at my door. This was the next day, Tuesday afternoon also around 5pm. Who knows how long it had been sitting there?
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Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Mon Jul 22, 2013 9:25 pm
Hi lobstermash, thanks for your feedback. Would you mind letting me know what hiccups you had on the website either by pm or email (mark@this link is broken).lobstermash wrote:Made my first order from Cell last Tuesday, of a pair of Re-fuse tyres. Arrived yesterday, in time to save me another wet commute on my slippery Kendas. Had some hiccups on the website when buying, but happy with the experience.
Cheers,
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Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Mon Jul 22, 2013 9:28 pm
Hi bollo, this is what we strive for. If Wiggle can get it to Oz within 4 days, we need to get it to you within 1-2 days, depending on if you live Metro or in the Bush. If your order is in stock, and takes more than 4 days, please let me know and I will see what's up and make it up to you.bollo wrote:cell bikes , ordered a new rear light a Knog Blinder 4V Vertical Rear Light-Gunmetal
ordered around 9.30pm last night get home from work today & there it is waiting for me bloody orsome , well done cell
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Re: Online Purchases - good and bad experiences
Postby lobstermash » Mon Jul 22, 2013 9:30 pm
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Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Mon Jul 22, 2013 9:38 pm
Thanks mate, we appreciate it when you take your own time to help us improve.lobstermash wrote:Sure thing. Email being created...
Have a good night.
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Re: Online Purchases - good and bad experiences
Postby dale79 » Mon Jul 22, 2013 9:57 pm
Happy with that!
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Re: Online Purchases - good and bad experiences
Postby BastardSheep » Mon Jul 22, 2013 10:07 pm
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Re: Online Purchases - good and bad experiences
Postby bakabill » Tue Jul 23, 2013 12:29 pm
One item was damaged (gloves were scuffed and torn) - emailed customer service with photos same night.
Response the next morning was to post it back (special PO box where postage is covered by pushys) and they will send a replacement.
Good experience so far!
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Re: Online Purchases - good and bad experiences
Postby boss » Wed Jul 24, 2013 5:20 pm
Despatch wasn't that bad although I would assume putting an order through at 3pm it could be despatched same day. All the major O/S guys can do that, as can Cell here locally.Philipthelam wrote:Wait... isn't that good? Since it is over the weekend that is essentially next day dispatch. Considering that it has to go from their warehouse, to the airport flown to Australia and then through aus post to get to you it isn't that slow (yet), it will probably arrive at your place soon.boss wrote: And placed an order with Torpedo 7 Friday 5/7 about 3pm. Wasn't shipped till Monday 8/7 and hasn't arrived as yet.
As an aside, I find it surprising that shops like CE and Torpedo 7 manage to stay afloat with such slow shipping. I only went with T7 because they had an obscure/discontinued item in stock (30 foot Kryptonite cable)... if I could have got it at any of the half a dozen other shops that I usually use, I would have.
You can usually rely on 3 business days days from capital city to capital city.
The gear arrived to me on 17/7, so it took a solid 12 days to arrive here. We can argue whether or not T7 should have shipped on the Friday, but who cares, so from dispatch that is 8 business days. Even if Australia Post is taking 4 days, that's 4 days from NZ to Aus.
Whether or not those sort of time frames are 'reasonable' from NZ, I tend to avoid T7 unless I have to use them.
Heck, I didn't even know T7 were a NZ seller (they crank the .com.au) until someone told me a little while back. I assume many people wouldn't even know.
It was probably harsh putting them in the same category as CE, I suppose, at least you can count on having your gear from T7 arrive within about 7-10 business days.
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Re: Online Purchases - good and bad experiences
Postby lobstermash » Thu Jul 25, 2013 8:38 pm
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Re: Online Purchases - good and bad experiences
Postby CELL Bikes » Thu Jul 25, 2013 9:03 pm
No worries lobstermash. whatever we can do to help.lobstermash wrote:Just finished making my 3rd order with Cell. Mark, your CS is superb and delivery was quick smart. I've bought myself a spanking new helmet, some more tyres (for the other bikes) and some servicing tools. Big thumbs up and no issues on the site this time.
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Re: Online Purchases - good and bad experiences
Postby ningnangnong » Mon Jul 29, 2013 4:41 pm
Delivered today - took just over two weeks.ningnangnong wrote: I'm about to order a couple of jerseys from ProBikeKit (making use of the BNA discount of course) - will report back in the future.
Not too bad considering some of the stories I've read on here about PBK!
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Re: Online Purchases - good and bad experiences
Postby singlespeedscott » Mon Jul 29, 2013 7:35 pm
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Re: Online Purchases - good and bad experiences
Postby SEQrider » Tue Jul 30, 2013 9:12 am
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Re: Online Purchases - good and bad experiences
Postby jaseyjase » Tue Jul 30, 2013 1:35 pm
Bought a set of wheels from them, about 2 weeks delivery, came in a proper wheel box, so arrived safe and sound.SEQrider wrote:Anyone have any experience with Velomine? I'm looking at buying some wheels from them. The price seems good, built wheels are cheaper than I can source the parts, just wondering about quality and delivery/packaging. Cheers.
wouldnt hesitate, alot of the FG/SS guys have used him as hes a reliable and very competitive price wise for builds, and good wheels builds too.
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Re: Online Purchases - good and bad experiences
Postby Shpox » Tue Jul 30, 2013 5:58 pm
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Re: Online Purchases - good and bad experiences
Postby SEQrider » Tue Jul 30, 2013 10:38 pm
Ok, thanks for that. I ordered today. Mavic Open Pro with Ultegra 6700 hubs, DT Swiss spokes delivered for $364 AUD.jaseyjase wrote:Bought a set of wheels from them, about 2 weeks delivery, came in a proper wheel box, so arrived safe and sound.SEQrider wrote:Anyone have any experience with Velomine? I'm looking at buying some wheels from them. The price seems good, built wheels are cheaper than I can source the parts, just wondering about quality and delivery/packaging. Cheers.
wouldnt hesitate, alot of the FG/SS guys have used him as hes a reliable and very competitive price wise for builds, and good wheels builds too.
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